Our technology team has been making great efforts this year to improve our customer service as well as to speed the response time on help desk tickets. I'm sure many of you have noticed a difference! Technology can be awesome but can also be frustrating when you run into glitches. As with people, there is no "cookie cutter" solution to solving problems. Two seemingly identical devices can be sitting side by side, yet the technical issues you may experience with them will be completely different. No matter what the problem may be, the troubleshooting steps you take will always be a process of trial and error. Below you will find three helpful troubleshooting tips you can do before submitting a technology help desk ticket. Even with the efforts of our technology team, many times you will be able to solve your own technology issue quicker than it would take for one of our team to get to your classroom. Error messages mean something. When you get an error message